FAQ

Basically, JanKen*Pon does not need your personal information, but if you submit your e-mail address for password reset, we will keep it safe and use it only for the purpose of password reset.

That is not true.
In order to prevent fraud, we may ask you to submit your personal information if we suspect money laundering or other fraudulent activity.
When we ask for your personal information, your account will be locked and you will not be able to withdraw any money, but if you provide us with your personal information, your account will be unlocked as long as there is no evidence of fraud.

It is strictly prohibited for one person to create or use more than one account.
If you are found or suspected to be using more than one account, your entire balance will be confiscated and your account will be locked.

On the login page, enter your Member ID and then tap the "*Forgotten Password? Please tap here" link.
You will receive information to reset your password to the email address registered on the member page. 　

If you have not registered your e-mail address when you forget your password, you will not be able to use that account in principle.
However, depending on your usage, it may be possible to reset your password. For example, if you have a balance in your account, please contact support for assistance.

There are no registration or membership fees.
The only two fees you may pay to JanKen*Pon are as follows:

1. Administration fee (10% of the entry fee)
2. Withdrawal fee (0.15XRP per withdrawal - a few cents)

If you haven't logged in for more than a year since you last logged in, your account may be deleted. In this case, please be aware that any balance you have will be lost at the same time. 　

When depositing, fees vary depending on the exchange or wallet company that manages your cryptocurrency account, but most are around 0.15-0.3 XRP (a few cents to tens of cents).
There is also a withdrawal fee of 0.15XRP (a few cents) to be paid to JanKen*Pon upon withdrawal.You may think that you don't need to collect that amount of money, but this is to prevent mischief, and we hope you will understand.

JanKen*Pon is an online hand game tournament that uses the cryptocurrency Ripple (XRP) to pay the entry fee and receive the prize. You deposit XRP and withdraw in XRP. Therefore, you must have an account with a cryptocurrency exchange or wallet company that can handle XRP (Ripple).

JanKen*Pon will also prepare a dedicated XRP (Ripple) account for you. When depositing or withdrawing money, you will be able to transfer money between this account and your own cryptocurrency account.

Tap on the "Deposit" tab in the "Cashier" section of the member menu to view the customer-specific account information required to make a deposit.
Please transfer XRP (Ripple) from your own cryptocurrency account to this customer account. The transfer will be completed within a few seconds, so be sure to tap the "Confirm Deposit" button after the transfer is complete.
For more information, please refer to here.

*How do I send?
The method of sending money differs depending on the exchange or wallet company that offers your cryptocurrency account. Please ask the company for details.

Tap the "Withdrawal" tab in the "Cashier" section of the member menu to display a screen where you can enter the amount you wish to withdraw and your account information. If the information you have entered is correct, the money will be deposited to the destination you have entered within a few seconds.
For more information, please refer to here.

When you think of this risk, you may think of an accident or bankruptcy of a cryptocurrency exchange or wallet company. However, JanKen*Pon deals directly with Ripple's system without going through any cryptocurrency exchange or wallet company. In other words, the XRP entrusted by our customers is not stored in the cryptocurrency accounts of other companies, so there is no risk of accidents or bankruptcy of such exchanges, and we are not subject to interference such as trading suspension.

There is a non-zero chance that Ripple itself will go bankrupt. However, since Ripple is even used by traditional major banks for their international money transfer systems, the possibility of its collapse is almost zero, and it is more highly secured than other cryptocurrencies.

If you are still concerned, I recommend that you make frequent deposits and withdrawals into and out of JanKen*Pon, as it only takes a few seconds and the fee is only a few cents.

The entry fee to JanKen*Pon is fixed at about $3 per event. Therefore, the higher amount will only be moved if you win. Also, if you have less than the entry fee, your entry to the event will be automatically cancelled.
With these safety mechanisms in place, there is no need to worry about losing more Ripple than the amount you have.

10% of the entry fee is deducted as an administration fee and the full remaining 90% goes towards the prize money. The winner will receive 80% of the prize money and the other finalists will receive the remaining 10%. However, if there are fewer than 30 entrants, the winner gets all 90% of the prize money.
Any fraction of the finalists' prize money will be rounded to the nearest four decimal places.

If you close your browser during the game, or if your internet connection causes a disconnection, you will leave automatically from the tournament. Even if you leave the tournament, the tournament will continue to run, so if you are still a winner and you are unable to reconnect (re-enter) before the next thinking time, you will automatically lose.

If you close your browser or disconnect your internet connection, you will leave automatically from the tournament, but you can re-enter the tournament by tap on "Entrance" in the " Top" of member's menu.

If you are still winner, you can continue playing hand game as long as you re-enter before the start of the Thinking Time.

You don't have to be aware of disconnects very often when you are surfing the Internet, but in reality, disconnects occur quite often.
The tournament will continue to run even if you are automatically leaved due to a line break. Therefore, please play the game when you have a stable internet connection as much as possible.

We tend to think that broadband is stable, but that is only when we are connected via a wired LAN. While connected via a wireless LAN (Wi-Fi), line breaks may occur more frequently than with mobile data communication. Please be careful.

You can see your past results in the "Game History" section of your member page. Please note that even if you are forced to leave from a tournament due to a disconnection, your game history will still be recorded.

The tournament is not open to spectators other than the participants.

Due to the nature of JanKen*Pon, live streaming does not lead to fraud, so we do not prohibit live streaming.

In JanKen*Pon, we set a time limit of about 10 seconds for thinking time to choose the hand. The tournament then proceeds without waiting for answers from the participants.

We understand that some customers may find this short, but please bear with us as any longer wait time is likely to be stressful for other customers.